These Website Terms of Use ("Terms") govern your access to and use of the public marketing website located at exeral.io (the "Site") and the client portal made available through it (the "Portal," and together with the Site, the "Services"), each operated by Sero LLC, a Florida limited liability company, doing business as "exeral" ("exeral," "we," "us," or "our").

These Terms apply on two levels. Part A sets the baseline terms that apply to every visitor to the Site, including casual and anonymous visitors. Part B sets the additional terms — including the arbitration, class-action waiver, jury-trial waiver, and limitation-of-liability machinery — that apply only to clients and other users who create a Portal account and affirmatively accept these Terms by clickwrap. Please read these Terms carefully, especially Part B Sections 16–20.

Relationship to other agreements. These Terms govern your use of the Site and Portal only. Paid services (website builds, monthly retainers, and store add-ons) are governed by a separate Master Services Agreement and the Order, Proposal, or Statement of Work you sign (collectively, the "Service Agreement"). If anything in these Terms conflicts with a signed Service Agreement with respect to paid services, the Service Agreement controls for those services, with the more specific Order controlling where applicable. Our handling of personal information is described in our Privacy Policy https://exeral.io/privacy, which is incorporated into these Terms by reference.

PART A — TERMS FOR ALL SITE VISITORS

These Part A Sections (1A through 4A and Sections 6, 10, 11, 13, 14, 15, and 20) apply to everyone who accesses the Site, whether or not you create an account.

1A. Acceptance and Scope (All Visitors)

1A.1 Acceptance for public Site use. By accessing or browsing the public Site, you agree to the Part A Terms, our Acceptable Use Policy (Section 6), our intellectual-property terms (Section 11), our disclaimers (Sections 2.3, 8, 13, and 15), and our governing-law terms (Section 20). If you do not agree, do not access or use the Site.

1A.2 What Part A does not do. Merely browsing the public Site does not subject you to the arbitration agreement, class-action waiver, jury-trial waiver, or the limitation-of-liability and indemnification provisions in Part B. Those provisions apply only if and when you create a Portal account and affirmatively accept the full Terms as described in Section 1B. We do not ask, and you are not deemed, to represent that you are a commercial or non-consumer party simply by browsing the public Site.

1A.3 No professional advice; informational only. The public Site is provided for general informational and marketing purposes. Nothing on it is an offer that you can accept merely by using the Site, and nothing on it creates a binding services relationship; paid services require a signed Service Agreement.

2. The Services; No Guarantee of Results

2.1 What we provide. The Site provides information about exeral and its offerings, and lets you contact us, submit inquiries, book a consultation, and request services. The Portal lets eligible clients access dashboards, files, messages, billing information, reports, goals, tasks, and store features relating to their engagement with exeral.

2.2 No professional advice. Content on the Services is provided for general informational purposes only and is not legal, financial, tax, accounting, marketing-performance, or other professional advice, and is not a substitute for advice from a qualified professional. You should not rely on Site content as the basis for any business decision without independent verification.

2.3 No guarantee of outcomes. exeral provides its services using commercially reasonable efforts. exeral does not guarantee, and nothing on the Services should be read to promise, any specific search-engine ranking, search position, amount of website traffic, number of leads, call volume, conversion rate, revenue, sales, or any other business outcome. Search engines, AI answer engines, advertising platforms, and similar third parties are controlled by third parties and are outside exeral's control, and results depend on factors outside exeral's control (including algorithm changes, your market, competition, and your own responsiveness). Any statements on the Services regarding potential results, timelines (including any marketed production target such as a "14-day" build window), or benefits are aspirational illustrations of what may be possible and are not warranties or guarantees. Reports we provide reflect only metrics we actually measured; we do not fabricate results.

3. Demonstration and Example Content (Fictional)

3.1 "SkyGuard Roofing" and similar demos are fictional. The Site displays one or more demonstration projects, sample sites, and example businesses — including a roofing example identified as "SkyGuard Roofing." Unless a page expressly and specifically states otherwise, all such demonstration content is fictional and provided solely for illustration of design and capability. It does not represent a real customer, a real engagement, a real result, or an endorsement, testimonial, or review by any real person or business. Any names, logos, addresses, reviews, ratings, and metrics shown in demonstration content are illustrative placeholders and should not be relied upon as factual.

3.2 Real examples, when shown. Where we identify work as belonging to an actual client, we do so only with that client's authorization, and any client-provided statements are presented as that client's own.

4A. Limited License to Use the Site

4A.1 License. Subject to your compliance with these Terms, exeral grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the public Site for your own internal evaluation.

4A.2 Reservation. All rights not expressly granted are reserved by exeral and its licensors. This license does not grant you any right to our underlying software, source code, design system, templates, or tooling (see Section 11), and conveys no ownership.

PART B — ADDITIONAL TERMS FOR PORTAL ACCOUNT HOLDERS

These Part B Sections apply in addition to Part A whenever you create or use a Portal account. They include the arbitration agreement, class-action waiver, jury-trial waiver, limitation of liability, and indemnification, and they are accepted by affirmative clickwrap as described below.

1B. Acceptance, Eligibility, and Assent (Portal Users)

1B.1 Clickwrap acceptance. Access to the Portal requires you to create an account and to affirmatively accept these Terms — for example, by checking a box stating "I have read and agree to the Terms of Use" before your account is created. We may record the date, time, account identity, IP address, and version of the Terms you accepted, and you agree that such records are sufficient evidence of your assent. By completing that affirmative acceptance, you agree to be bound by all of these Terms, including Part B.

1B.2 Age. You must be at least eighteen (18) years old to create a Portal account or use the Portal. The Portal is not directed to children, and we do not knowingly collect personal information from anyone under 18.

1B.3 Authority to bind a business; commercial use. The Portal is intended for businesses and their authorized representatives. If you create or use a Portal account on behalf of a company or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" refers to both you individually and that entity. As a Portal account holder acting for a business, you further represent that you and the entity are commercial parties acting for business purposes and are not consumers acquiring goods or services primarily for personal, family, or household use. This representation applies only to Portal account holders and is not asked of casual public-Site visitors.

1B.4 Compliance with law. You represent that your access to and use of the Portal complies with all laws and regulations applicable to you.

1B.5 Conspicuous waivers. You acknowledge that, before accepting these Terms, you were presented with conspicuous notice of the arbitration agreement, class-action waiver, jury-trial waiver, and limitation-of-liability provisions in Sections 16 through 20, and that you had the opportunity to review them and to consult counsel.

5. Portal Accounts

5.1 Account creation and methods. Access to the Portal requires an account. We may offer sign-in via passwordless "magic link," Google sign-in (OAuth), or email and password. You agree to provide accurate, current, and complete information and to keep it updated.

5.2 One account; authorized users. Each account is for a single authorized user identity. You may not share, sell, transfer, or allow others to use your credentials, and you may not maintain more than one account except as we expressly permit. A business client is responsible for designating and managing the individuals it authorizes to access its Portal workspace.

5.3 Credential security. You are responsible for safeguarding your login credentials and any authentication tokens, and for all activity that occurs under your account, whether or not authorized by you. Notify us promptly at contact@exeral.io if you suspect any unauthorized access or security breach. We are not liable for any loss arising from unauthorized use of your account that results from your failure to safeguard your credentials.

5.4 Accuracy. You must not impersonate any person or entity or misrepresent your identity, affiliation, or authority.

5.5 Suspension and termination. We may suspend, restrict, disable, or terminate your account or access to the Services, in whole or in part, at any time and without prior notice, if we reasonably believe you have violated these Terms or any law, present a security or fraud risk, or for any other lawful reason (including non-payment under a Service Agreement, which may also pause active work and the availability of deliverables as provided in that agreement). Suspension or termination of Portal access does not by itself terminate any Service Agreement, and your payment obligations under any Service Agreement survive.

6. Acceptable Use Policy

You agree that you will not, and will not permit or assist any third party to:

(a) access, copy, scrape, harvest, crawl, index, mirror, frame, or collect data or content from the Services by any automated means (including bots, spiders, scrapers, or data-mining tools) except for a publicly available search engine operating in accordance with our robots file, or otherwise extract or compile our data or content in bulk;

(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, algorithms, or underlying ideas of any part of the Services, except to the limited extent this restriction is prohibited by applicable law;

(c) copy, modify, distribute, sell, license, rent, lease, or create derivative works from the Services or any of our content, except as expressly permitted in these Terms or a Service Agreement;

(d) access or attempt to access any account, workspace, data, or area of the Portal that is not your own, or that you are not authorized to access, or test, probe, or scan the vulnerability of the Services or breach or circumvent any security or authentication measure;

(e) interfere with, disrupt, overload, or impair the Services or the servers or networks that host them, including by transmitting viruses, malware, or other harmful code, or by conducting any denial-of-service or excessive-load activity;

(f) use the Services in any unlawful, fraudulent, defamatory, harassing, infringing, or otherwise wrongful manner, or to transmit content that infringes or misappropriates any third party's intellectual-property, privacy, publicity, or other rights;

(g) remove, obscure, or alter any proprietary notice, label, or attribution on the Services;

(h) use the Services to send unsolicited or unauthorized advertising, spam, or chain communications, or to harvest contact information for such purposes; or

(i) use the Services to develop, train, or improve a competing product or service, or any machine-learning model, dataset, or large language model.

We may investigate and take appropriate action against any suspected violation, including removing content, suspending access, and cooperating with law enforcement.

7. User Submissions

7.1 What this covers. "Submissions" means any information, text, files, images, logos, photographs, brand assets, voice recordings and transcripts, form responses, messages, and other materials you submit, upload, or transmit through the Services — including through the discovery form, the onboarding intake (web form or AI voice interview), the Portal, and any messaging features.

7.2 License to exeral. You grant exeral a worldwide, royalty-free, non-exclusive license to host, store, reproduce, process, transmit, display, and modify (solely for formatting and delivery) your Submissions for the limited purpose of operating and providing the Services, responding to your inquiries, and evaluating and providing the services you request. This license does not authorize exeral to use your Submissions for its own independent commercial purposes beyond operating the Services. To the extent your Submissions contain personal information, our processing is governed by our Privacy Policy and, where applicable, a Data Processing Addendum or the Service Agreement, each of which controls over this Section to the extent of any conflict. For Submissions provided in connection with a paid engagement, the Service Agreement governs ownership and use of deliverables and client materials and controls over this Section to the extent of any conflict.

7.3 No model training on your content. exeral does not use your Submissions to train, fine-tune, or improve any third-party or general-purpose machine-learning model or large language model, except in de-identified, aggregated form that does not identify you or your business. Any AI processing of your Submissions to deliver the Services is performed for your engagement only, consistent with our Privacy Policy.

7.4 Your warranties. You represent and warrant that (a) you own or have all rights, consents, and permissions necessary to provide your Submissions and to grant the license above; (b) your Submissions do not infringe, misappropriate, or violate any third party's intellectual-property, privacy, publicity, contractual, or other rights, and do not violate any law; and (c) any personal information in your Submissions was collected and shared by you in compliance with applicable law and with all required notices and consents.

7.5 No obligation; backup. We are not obligated to store, retain, or back up your Submissions, and you are responsible for maintaining your own copies of anything important to you.

7.6 Feedback. If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

8. AI-Assisted Features and Accuracy Disclaimer

8.1 AI is used in providing the Services. The Services and our offerings use artificial-intelligence tools, including large language models and an automated AI voice agent used for onboarding interviews. AI may be used to draft website copy and content, generate questions, prepare SEO/AEO drafts, conduct onboarding interviews, and assist staff. You consent to our use of such tools in providing the Services. Any statements we make about AI capabilities describe tools we use and are not performance guarantees or warranties of any particular result.

8.2 AI may be wrong. AI-generated and AI-assisted output may be inaccurate, incomplete, outdated, biased, or otherwise unreliable, and may not be unique to you. It is provided without warranty of any kind. You are responsible for independently reviewing and verifying any AI-assisted output before relying on or publishing it, including for factual accuracy and for compliance with any laws or professional, licensing, advertising, medical, financial, or other requirements applicable to your business.

8.3 AI and copyright. Under current U.S. Copyright Office guidance, material that is purely generated by AI may not be eligible for copyright protection, and exeral does not represent or warrant that AI-assisted output is original to you, exclusive, or protectable by copyright. Where deliverables are produced under a Service Agreement, the intellectual-property terms of that agreement govern.

8.4 AI voice onboarding and recording consent. Our AI onboarding interview is conducted by an automated voice agent (not a live human) and is recorded and transcribed. Because Florida is an all-party-consent state (Fla. Stat. § 934.03), at the start of the call the agent will disclose that the call is conducted by an automated assistant and is being recorded, and will ask each participant to confirm consent. The call will be recorded only after each participant gives an affirmative verbal "yes," which we capture and log; that captured affirmative consent — not this provision — is the operative legal consent to recording. If any participant declines or does not affirmatively consent, the call will not be recorded. This Section serves only as advance written disclosure and does not, by itself, establish consent, and nothing in it should be read to mean that merely proceeding with or staying on the call constitutes consent. If more than one person is on the call, you must ensure every participant is informed and gives their own affirmative consent; this allocation does not relieve exeral of its own obligation to obtain and capture each participant's consent.

9. SMS and Email Communications

9.1 Email. When we send commercial email, we maintain practices designed to comply with the CAN-SPAM Act and applicable law, including providing a valid postal address and a working unsubscribe mechanism; you can opt out of commercial email at any time using that mechanism.

9.2 SMS (if offered). Where text messaging is offered (for example, review-request or account messages, or any marketing texts), we obtain consent at the point of opt-in, consent is not a condition of any purchase, the opt-in is separate and optional, and message and data rates may apply. You can reply STOP to opt out and HELP for help. Message frequency varies. Our SMS practices, including the applicable Privacy Policy and messaging terms, are presented at the point of opt-in.

9.3 Cold outreach. Some recipients may receive an introductory email from exeral describing our services. We maintain practices designed to comply with applicable email and telemarketing laws — including truthful identification of exeral, a valid postal address, and a working opt-out that we honor — and we do not send marketing text messages or autodialed or prerecorded marketing calls without the consent required by the Telephone Consumer Protection Act and the Florida Telephone Solicitation Act. This Section describes our intended practices and is not a warranty that every communication is free of error. To opt out of outreach or to request that your business contact information be suppressed from future outreach, contact privacy@exeral.io.

9.4 No sale of personal data. exeral does not sell or license personal information or prospect contact information to third parties, and does not act as a data broker. We use any business contact information we collect only for our own communications and internal business purposes, as further described in our Privacy Policy. You may exercise applicable opt-out and deletion rights as described in the Privacy Policy.

10. Third-Party Services, Links, and Integrations

10.1 Links. The Services may contain links to, or integrate with, third-party websites, products, and services (including Google services, payment processing via Stripe, and others described in our Privacy Policy). Those third parties are independent, and their content and conduct are governed by their own terms and policies, not these Terms.

10.2 No endorsement; no responsibility. We provide links and integrations for convenience only. We do not control, endorse, or assume responsibility for any third-party site, service, or content, and your use of them is at your own risk and subject to their terms.

10.3 Google data. Where we access a client's Google services (such as Google Analytics, Search Console, and Business Profile) to provide services, our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We request only the access scopes needed to provide the services and do not use Google user data to train generalized AI/ML models or for advertising. Details are in our Privacy Policy.

10.4 Payments. Payments are processed by Stripe; exeral does not store full payment-card numbers. Your use of payment features may be subject to Stripe's terms.

11. Intellectual Property of the Services

11.1 Ownership. The Services, and all software, source code, design, "look and feel," text, graphics, images, logos, the exeral name and marks, and all other content and materials made available through the Site and Portal (excluding your Submissions and excluding client deliverables governed by a Service Agreement), together with all intellectual-property rights in them, are owned by exeral or its licensors and are protected by U.S. and international intellectual-property laws.

11.2 Background and tooling reserved. Without limiting the above, exeral exclusively retains all right, title, and interest in its pre-existing and background intellectual property, including its templates, design system, component and CSS libraries, the site-generator engine and its data bank, SEO/AEO playbooks and tooling, code frameworks, methodologies, and general know-how. No use of the Services grants you any right or license to this background IP or underlying tooling. Client rights to delivered work, and any license to use background IP as embedded in delivered work, are addressed solely in the Service Agreement.

11.3 Trademarks. "exeral" and our logos are marks of exeral. Other names and marks appearing on the Services are the property of their respective owners and are used for identification only; their appearance does not imply endorsement.

11.4 Open source and third-party components. The Services may include open-source and third-party components that remain subject to their own licenses.

12. Privacy

Your use of the Services is also governed by our Privacy Policy https://exeral.io/privacy, which explains what information we collect (including through the discovery form and partial-capture, onboarding intake and recordings, file uploads, cookies and analytics, and Google integrations), how we use and share it, the choices and rights available to you (including under the CCPA/CPRA, the Florida Digital Bill of Rights, and other applicable state privacy laws), and how to exercise them. By using the Services, you acknowledge the Privacy Policy.

13. Web Accessibility

We strive to make the Site reasonably accessible and design our work using commercially reasonable efforts toward substantial conformance with the Web Content Accessibility Guidelines (currently WCAG 2.2 Level AA). However, accessibility standards for private websites are evolving and not fully defined by binding regulation, and we do not warrant or guarantee that the Services are fully accessible to, or compatible with every assistive technology used by, every user, or that they comply with the ADA, WCAG, or any other accessibility standard or law. If you encounter an accessibility barrier on the Site, please contact us at contact@exeral.io so we can try to assist.

14. Copyright Complaints (DMCA)

14.1 Notice. We respect intellectual-property rights and respond to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act ("DMCA"). If you believe content on the Site infringes a copyright you own or control, please send a written notice to our designated agent (below) including: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and its location on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf.

14.2 Designated agent. Copyright Agent — Sero LLC d/b/a exeral Email: legal@exeral.io Mail: Boca Raton, Florida — full mailing address available on request at privacy@exeral.io

14.3 Counter-notice and repeat infringers. We may remove or disable access to allegedly infringing material, may forward notices to the person who provided the material, and may, in appropriate circumstances, terminate the accounts of repeat infringers. Submitting a materially false notice may subject you to liability.

15. Disclaimers

15.1 AS IS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT, MATERIALS, AND FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. exeral, ITS LICENSORS, AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

15.2 No uptime or error-free warranty. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY CONTENT (INCLUDING AI-ASSISTED OUTPUT) IS ACCURATE, RELIABLE, COMPLETE, OR CURRENT. WE DO NOT GUARANTEE ANY LEVEL OF AVAILABILITY OR UPTIME FOR THE SITE OR PORTAL.

15.3 Your responsibility. Your use of the Services is at your sole risk, and you are responsible for any results obtained from using them and for verifying content before relying on it.

15.4 Scope and savings. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you; in that case, such warranties and any liability that cannot lawfully be disclaimed are limited to the minimum extent permitted by law. Nothing in this Section purports to disclaim liability for fraud, willful misconduct, or gross negligence, or any other liability that cannot be excluded under applicable law.

16. Limitation of Liability

THE FOLLOWING LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN AND APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE PARTIES AGREE THAT THE FEES (IF ANY) AND THE ACCESS TO THE SERVICES REFLECT THIS ALLOCATION OF RISK.

16.1 No indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS WAIVER OF INDIRECT AND CONSEQUENTIAL DAMAGES APPLIES REGARDLESS OF THE CARVE-OUTS IN SECTION 16.3, EXCEPT TO THE EXTENT SUCH A WAIVER CANNOT LAWFULLY BE ENFORCED.

16.2 Liability cap. TO THE FULLEST EXTENT PERMITTED BY LAW, exeral's TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU ACTUALLY PAID TO exeral FOR ACCESS TO THE SERVICES UNDER THESE TERMS IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100) WHERE NO SUCH AMOUNTS WERE PAID. This Section governs liability relating to use of the Site and Portal under these Terms; liability for paid services is governed by the limitation-of-liability provisions of the applicable Service Agreement.

16.3 Carve-outs. Nothing in these Terms limits or excludes exeral's liability for its own fraud, willful misconduct, or gross negligence, or any liability that cannot be limited or excluded under applicable law. A carve-out under this Section reopens only the monetary cap in Section 16.2 for the affected claim; it does not waive or disable the exclusion of indirect and consequential damages in Section 16.1, which continues to apply to the fullest extent permitted by law. Nothing in these Terms limits your indemnification obligations under Section 17. The limitations in this Section apply to the maximum extent permitted by law even if a stated exclusion or limitation is held unenforceable in part.

17. Indemnification

You agree to defend, indemnify, and hold harmless exeral and its members, managers, officers, employees, contractors, and agents from and against any third-party claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms or any law; (b) your misuse of the Services; (c) your Submissions, including any claim that they infringe or violate the rights of a third party or were collected or shared unlawfully; or (d) your breach of any representation or warranty in these Terms. We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us; you will not settle any matter affecting us without our prior written consent.

18. Dispute Resolution; Arbitration; Class-Action and Jury-Trial Waivers

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING BY REQUIRING ARBITRATION OF MANY DISPUTES, WAIVING THE RIGHT TO A JURY TRIAL, AND WAIVING THE RIGHT TO PARTICIPATE IN CLASS ACTIONS. THIS SECTION APPLIES ONLY TO PORTAL ACCOUNT HOLDERS WHO HAVE ACCEPTED THESE TERMS UNDER SECTION 1B.

18.1 Step 1 — Direct negotiation. Before starting any mediation, arbitration, or (except for the carve-outs in Section 18.6) court proceeding, the party with a dispute will send the other a written notice describing the dispute and the relief sought to the contact address in Section 22, and the parties will negotiate in good faith to resolve it for at least thirty (30) days after the notice.

18.2 Step 2 — Non-binding mediation. If the dispute is not resolved through negotiation, the parties will then participate in good faith in non-binding mediation in Palm Beach County, Florida, before a mutually agreed mediator, with the parties splitting the mediator's fees equally.

18.3 Step 3 — Binding arbitration (disputes above the small-claims threshold). If a dispute is not resolved within thirty (30) days after a written mediation request, and the amount in controversy exceeds the jurisdictional limit of Florida small-claims court, it will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, with the seat and any in-person hearing in Palm Beach County, Florida. The arbitration will be confidential. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

18.4 Disputes at or below the small-claims threshold. Any dispute in which the amount in controversy is at or below the jurisdictional limit of Florida small-claims court may be brought, at either party's election, in the appropriate small-claims or county court located in Palm Beach County, Florida, instead of arbitration. This keeps small disputes economical for both parties.

18.5 Arbitration costs. Each party will bear its own filing, administrative, and arbitrator fees and its own attorneys' fees and costs during the arbitration, except that the arbitrator may reallocate such fees and costs to the prevailing party as part of the award, consistent with Section 19. This allocation is intended to be fair and balanced and not to deter either party from pursuing a legitimate claim.

18.6 Carve-outs (court permitted; preconditions waived). Notwithstanding anything above, either party may bring the following directly in court without first completing Steps 1–3 and without regard to the negotiation or mediation preconditions: (a) a claim that qualifies for and is brought in small-claims court; (b) an action to collect undisputed past-due fees; (c) a request for injunctive or other equitable relief (including to protect intellectual property or confidential information); and (d) a claim arising from infringement or misappropriation of intellectual-property rights. For these matters and for confirming or enforcing any award, the parties consent to the jurisdiction and venue of the state and federal courts located in Palm Beach County, Florida (except that small-claims matters under clause (a) proceed in the proper small-claims forum), and waive any objection to that venue. The negotiation and mediation preconditions in Sections 18.1 and 18.2 are not conditions precedent to, and may not be asserted as a defense to or abatement of, any proceeding brought under this Section 18.6.

18.7 CLASS-ACTION WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND BOTH PARTIES WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. This class-action waiver is non-severable from the agreement to arbitrate in this Section 18: if this class-action waiver is held invalid or unenforceable as to a particular claim, then the agreement to arbitrate will not apply to that claim, that claim alone will be resolved in the courts of Palm Beach County, Florida (where it may not proceed on a class or representative basis to the extent the waiver is enforceable there), and the agreement to arbitrate will continue to apply to all other claims. Under no circumstances will the parties be required to arbitrate any class or representative proceeding.

18.8 JURY-TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES. EACH PARTY ACKNOWLEDGES THAT IT IS A COMMERCIAL PARTY, HAS HAD THE OPPORTUNITY TO CONSULT COUNSEL, AND MAKES THIS WAIVER FREELY AND AFTER THE CONSPICUOUS NOTICE AND AFFIRMATIVE ACCEPTANCE DESCRIBED IN SECTION 1B.

18.9 Survival and severability. This Section survives termination of these Terms. Except for the class-action waiver in Section 18.7, which is governed by its own non-severability rule, if any portion of this Section is held unenforceable, the remainder will continue in effect.

19. Prevailing-Party Attorneys' Fees

In any negotiation, mediation, arbitration, or court proceeding arising out of or relating to these Terms or the Services, the prevailing party is entitled to recover its reasonable attorneys' fees and costs, including those incurred at trial, on appeal, and in any bankruptcy or collection proceeding. "Prevailing party" means the party that obtains substantially the relief it sought or successfully defends against the relief sought against it. This provision is intended to operate reciprocally and consistent with Fla. Stat. § 57.105(7). Nothing in these Terms limits any fee-shifting right that applies by statute and cannot be waived by contract.

20. Governing Law and Venue

These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to Section 18, the venue for any permitted court proceeding is the state and federal courts located in Palm Beach County, Florida (or the proper small-claims forum for small-claims matters), and the parties consent to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. Changes to These Terms; Termination

21.1 Changes. We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. For material changes to Part B affecting Portal account holders, we will provide notice and, where appropriate, request renewed acceptance. Changes are effective when posted (or on a stated later date). Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.

21.2 Termination. We may suspend or terminate the Services, or your access to them, at any time as described in Section 5.5. You may stop using the Services at any time. Sections that by their nature should survive termination — including Sections 2.3, 3, 6, 7, 8, 9, 11, 13, 15, 16, 17, 18, 19, 20, 22, and this Section 21.2 — survive.

22. General

22.1 Entire agreement; precedence. These Terms, together with the Privacy Policy and (for clients) the applicable Service Agreement, are the entire agreement between you and exeral regarding the Services and supersede all prior understandings on that subject. For paid services, the Service Agreement controls over these Terms to the extent of any conflict, with the more specific Order controlling where applicable.

22.2 No reliance. You acknowledge that, in agreeing to these Terms, you have not relied on any representation, promise, or statement about the Services that is not expressly set out in these Terms. Nothing in this Section limits any claim or remedy, including under the Florida Deceptive and Unfair Trade Practices Act, that cannot lawfully be waived or disclaimed by contract.

22.3 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed, and the remaining provisions will remain in full force, except as otherwise stated for the class-action waiver in Section 18.7.

22.4 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

22.5 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets. These Terms bind permitted successors and assigns.

22.6 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and exeral.

22.7 Electronic communications and signatures. You consent to receive communications from us electronically, and you agree that electronic agreements, notices, and records satisfy any legal requirement that such communications be in writing, consistent with the Florida Uniform Electronic Transaction Act (Fla. Stat. § 668.50) and the federal ESIGN Act.

22.8 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

22.9 Notices. Legal notices to exeral must be sent to legal@exeral.io and, if requested, to Boca Raton, Florida — full mailing address available on request at privacy@exeral.io. We may give you notice through the Site, the Portal, or the contact information associated with your account.

23. Protection of exeral and Its Personnel

This Section protects exeral and the individual people behind it. Its protections are intended to benefit those individuals personally, and its covenants protect them and the Company against impersonation, competitive intelligence-gathering, surveillance, biometric capture, and harassment. These provisions supplement statutory and common-law protections; they deter misconduct and provide remedies after the fact, but do not guarantee prevention, and they bind only users who have accepted these Terms.

23.1 Protected Persons; Protected Attributes; Third-Party Beneficiaries. "Protected Persons" means Sero LLC d/b/a exeral together with its parents, subsidiaries, and affiliates and each of their respective members, owners, managers, officers, directors, and employees, and any agents and independent contractors acting within the scope of their relationship with exeral. "Protected Attributes" means the name, voice, image, portrait, photograph, likeness, and biometric identifiers of any Protected Person who is a natural person. The disclaimers, limitations and exclusions of liability (Section 16), releases, indemnities (Section 17), and the governing-law and dispute-resolution/arbitration provisions (Section 18) of these Terms are for the benefit of, and are enforceable directly by, each Protected Person as an intended (not incidental) third-party beneficiary. You agree to bring any claim arising out of or relating to the Site, the Services, or any Protected Person solely against exeral and not against any Protected Person individually; any claim you assert against a Protected Person individually that arises out of or is substantially interdependent with these Terms or the Services is subject to the dispute-resolution/arbitration provisions of Section 18 and to the same disclaimers, limitations, releases, indemnities, liability cap, and class- and jury-trial waivers as if brought against exeral. The aggregate liability of exeral and all Protected Persons, collectively, shall not exceed the single aggregate cap in Section 16; that is one shared cap and is not multiplied per person. Nothing in this Section enlarges any Protected Person's liability or waives any defense. Notwithstanding anything in these Terms, nothing limits, excludes, or releases liability for a party's own fraud, willful misconduct, or any liability that cannot lawfully be limited under applicable law. "Personnel" means each member, manager, officer, employee, contractor, agent, and other individual who works for or on behalf of exeral, now or in the future. "Digital Replica" means a computer-generated, AI-generated, or digitally created or manipulated representation of the voice, image, or likeness of an identifiable individual that is readily identifiable as that individual, whether or not it contains that individual's actual voice or image.

23.2 exeral's Own Recording and Voice Processing. You acknowledge that exeral may record, transcribe, and process calls, meetings, video conferences, demonstrations, and intake or onboarding sessions, including by automated or AI-assisted voice systems, for purposes including service delivery, quality assurance, training, and recordkeeping. By participating in any such interaction after notice, you consent, on behalf of yourself and any person you bring to the interaction, to such recording, transcription, and processing. exeral handles any resulting personal data in accordance with its Privacy Policy. This Section supplies exeral's all-party-consent basis under Fla. Stat. § 934.03 for its own recording and does not limit any consent obtained separately.

23.3 Good-Faith Purpose; No Improper Purpose. By accepting these Terms and by accessing or using the Site or the client portal, you represent and agree that you are doing so solely for a bona fide, legitimate purpose — to learn about, evaluate, purchase, or use exeral's services (the "Good-Faith Purpose") — and not for any Improper Purpose. "Improper Purpose" means accessing or using the Site, the portal, or any related materials, content, or Personnel, directly or indirectly, alone or in concert with others, and whether for your own benefit or to aid any third party, for any purpose other than the Good-Faith Purpose, including without limitation: (i) competitive intelligence, benchmarking, or building or training any competing, substitute, or derivative product or service; (ii) espionage, surveillance, monitoring, or intelligence-gathering; (iii) scraping, crawling, data harvesting, or bulk extraction by automated or manual means; (iv) collecting or compiling the personal data of any Personnel; (v) pretexting, social engineering, impersonation, or access under false, misleading, or unauthorized pretenses or a false identity; (vi) reverse engineering or deriving the structure, methods, or source of the services; (vii) circumventing, probing, or testing any access control or security measure; or (viii) aiding or inducing any other person to do any of the foregoing. The reference to competitors is one example only and does not limit this definition; what matters is the purpose and conduct, not who you are. Your right to access the Site and portal is a limited, revocable license conditioned on your compliance with these Terms; any access or use for an Improper Purpose is unauthorized and immediately terminates that license. With respect to the client portal and any other password-gated resource (but not the public marketing pages), such access also constitutes a trespass and, because the resource is protected by a technological access barrier, may give rise to liability under the Florida Computer Abuse and Data Recovery Act (Fla. Stat. §§ 668.801–668.805); a material misrepresentation made to obtain access may also constitute fraudulent misrepresentation and the acquisition of information by improper means under the federal Defend Trade Secrets Act (18 U.S.C. § 1836 et seq.) and the Florida Uniform Trade Secrets Act (Fla. Stat. §§ 688.001–688.009). exeral may, in its sole discretion, refuse, condition, suspend, or terminate access at any time and pursue all available legal and equitable remedies — including injunctive relief, actual damages, and, where harm is difficult to quantify, an accounting and disgorgement of profits or gains attributable to the use of exeral's data, content, or trade secrets — against any person who breaches this Section. This Section is subject to the non-waivable-rights carve-out in Section 23.13.

23.4 No Surveillance, Recording, Screenshots, or Biometric Capture of Our Personnel. You shall not, and shall not authorize or permit any agent or third party acting on your behalf to, record, intercept, covertly transcribe, photograph, film, screenshot, screen-capture, screen-record, capture or copy any screen share, voiceprint, faceprint, or perform retinal, iris, fingerprint, gait, or other biometric scanning of, or otherwise capture, store, or derive the Protected Attributes of, any Protected Person during any call, meeting, video conference (including Google Meet, Zoom, Microsoft Teams, or any similar platform), screen share, demonstration, intake or onboarding session, or other interaction, without the prior express written consent of that individual and of exeral. Any screenshot, screen recording, photograph, or other capture of a video meeting or screen share may also capture exeral's confidential information and trade secrets and is independently prohibited under Sections 11 and 23. "Biometric identifiers" means any faceprint, voiceprint, retina or iris scan, fingerprint, gait pattern, or other data derived from an individual's biological or behavioral characteristics that can be used to identify that individual. Upon exeral's written request, you shall promptly and permanently delete any recording, image, likeness, or biometric identifier of a Protected Person captured in breach of this Section and, if requested, certify that deletion in writing. This prohibition establishes a contractual all-party-consent baseline that may be broader than law requires. Independently, under Fla. Stat. § 934.03 it is unlawful to intercept or record an oral communication uttered by a person with a reasonable expectation of privacy, or to intercept any wire or electronic communication, without all-party consent; Fla. Stat. § 934.10 affords the affected individual a private civil action for injunctive relief, actual or liquidated damages, punitive damages, and attorney's fees and costs. You shall not use any Protected Attribute for any commercial, advertising, comparative-marketing, promotional, or competitive purpose without prior express written consent; this is in addition to Florida's right-of-publicity statute, Fla. Stat. § 540.08, and common-law commercial appropriation. Nothing in this Section restricts any recording or disclosure you have an independent legal right to make as a participant in a communication, any disclosure required by law or valid legal process, or any communication with or report to law enforcement or a government agency.

23.5 Protection of Personnel; Anti-Harassment and Anti-Doxxing. You shall not harass, stalk, cyberstalk, threaten, intimidate, or surveil any Protected Person, or engage in a course of conduct or repeated electronic communications directed at any Protected Person that serves no legitimate purpose and would cause a reasonable person substantial emotional distress. You shall not publish, post, distribute, or threaten to publish the private or personal information of any Protected Person — including home address, personal contact information, family information, government identifiers, financial information, or precise location ("doxxing") — without that individual's consent. This Section supplements the protections and remedies under Florida law, including Fla. Stat. § 784.048 (stalking/cyberstalking), § 784.0485 (injunction for protection against stalking), § 836.10 (written or electronic threats), and the common-law tort of intrusion upon seclusion. Certain of these protections belong to the individual victim or to the State; this Section does not assign or transfer any such right.

23.6 Acceptable Use — Additional Prohibited Conduct. In addition to Section 6, you shall not, and shall not permit any agent or third party acting on your behalf to: (a) engage in pretexting or social engineering — use any false, fictitious, or misleading statement, impersonation, or pretext to induce any Protected Person to disclose information or grant access; (b) scrape, harvest, collect, or compile the personal information of any Protected Person, by manual or automated means; (c) probe, scan, or test the vulnerability of, or attempt to breach, defeat, or circumvent, any security or authentication measure of the Site, the Portal, or any related system, or conduct any penetration or security testing, without exeral's prior written authorization; (d) attempt to deanonymize, re-identify, locate, track, or monitor any Protected Person, online or offline; or (e) access or attempt to access any account, area, data, or system you have not been expressly authorized to access, or use authorized access outside the scope granted. Security-research safe harbor. Subsection (c) does not prohibit good-faith security research or coordinated vulnerability disclosure conducted in compliance with any published exeral vulnerability-disclosure policy or, absent one, conducted in good faith without harm to any system or data, without accessing or exfiltrating personal data beyond the minimum necessary to demonstrate a vulnerability, and with prompt private disclosure to exeral and a reasonable opportunity to remediate before any public disclosure.

23.7 Remedies; Injunctive Relief; Indemnity. You acknowledge that a breach or threatened breach of Sections 23.3, 23.4, 23.5, or 23.6 would cause exeral and the affected Protected Persons immediate and irreparable harm for which monetary damages would be inadequate. In addition to all other remedies, exeral and each affected Protected Person may seek temporary, preliminary, and permanent injunctive and other equitable relief, consistent with the injunctive- and intellectual-property-relief carve-out in Section 18.6, to prevent or restrain such breach, without waiving any right to damages. You shall indemnify, defend, and hold harmless exeral and each Protected Person from and against any third-party claims, and any resulting damages, liabilities, losses, costs, and expenses (including reasonable attorney's fees), arising out of or relating to your breach of the Sections identified in this paragraph or your unlawful conduct in connection with the Site or Services; this is in addition to any other indemnity under these Terms. As a reasonable pre-estimate of harm that is genuinely difficult to quantify, and not as a penalty, for each unauthorized recording, interception, biometric capture, or unauthorized commercial use of a Protected Attribute you agree to pay liquidated damages of $1,000 per violation (benchmarked to the Fla. Stat. § 934.10 statutory measure), payable to the affected Protected Person as intended beneficiary, in lieu of which that individual may instead elect any greater statutory recovery. The statutory remedies referenced in these Terms (including under Fla. Stat. §§ 934.10 and 540.08) are personal to the affected individual and are not assigned to or recoverable by exeral. The protections in this Section 23 survive any termination or expiration of these Terms or of your access to the Site or Services.

23.8 No Personal Guarantee; No Recourse Against Individuals. Sero LLC d/b/a exeral is a Florida limited liability company doing business as "exeral." You shall look solely to the contracting entity (and its assets) for satisfaction of any claim, obligation, or liability arising out of or relating to these Terms, the Site, the Services, or the parties' relationship. Consistent with Fla. Stat. § 605.0304, no member, manager, officer, employee, contractor, or agent of exeral has any personal liability for any obligation or liability of the entity, and you irrevocably waive and release any claim against any such individual arising solely from that individual's role with exeral — except for that individual's own fraud or intentional misconduct, and except to the extent such liability is non-waivable by law. No individual has given, or is deemed to have given, any personal guarantee.

23.9 No Impersonation of exeral or Its Personnel. You shall not impersonate, or create or operate any account, profile, page, domain, message, or communication that purports to be, or that falsely suggests affiliation, sponsorship, or endorsement by, exeral or any Personnel, or that uses their names, titles, signatures, marks, or identifiers without authorization. Such conduct is prohibited as a deceptive and unfair practice (Fla. Stat. § 501.201 et seq.), is likely to cause confusion within the meaning of the Lanham Act § 43(a) (15 U.S.C. § 1125(a)), and may constitute criminal use of personal identification information under Fla. Stat. § 817.568, which exeral and any affected individual may report to law enforcement. Each affected individual is an intended third-party beneficiary entitled to enforce this Section and to pursue claims in their individual capacity, including defamation and false light (limited to statements the speaker knows to be false or makes with reckless disregard for their truth; nothing here reaches honest reviews, ratings, complaints, or truthful statements, consistent with 15 U.S.C. § 45b and Fla. Stat. § 768.295).

23.10 No Synthetic Media; Deepfakes; Voice or Likeness Cloning of Personnel. You shall not create, train, generate, reproduce, distribute, publish, or use any synthetic, AI-generated, or digitally manipulated audio, image, video, or other representation — including any Digital Replica or voice clone — of the name, voice, image, or likeness of any Personnel, without that individual's express written consent. Unauthorized use of an individual's name, portrait, photograph, or likeness for purposes of trade or any commercial or advertising purpose is independently prohibited by Fla. Stat. § 540.08, and the affected individual retains all remedies under that statute (injunction, actual damages, a reasonable-royalty measure, and punitive damages). With respect to voice and synthetic-voice representations, the prohibition rests on this covenant together with Fla. Stat. § 501.201 et seq., Lanham Act § 43(a) false endorsement, and the common-law tort of false light. A breach causes irreparable harm warranting injunctive relief. Each individual is an intended third-party beneficiary of this Section and retains all independent statutory rights.

23.11 Confidentiality and Non-Collection of Personnel Personal Data. You shall not collect, compile, store, publish, post, distribute, or disclose the personal data of any Personnel — including home address, personal telephone numbers, personal email addresses, family or household information, government-issued identifiers, or financial-account information — whether obtained through the Services, the Site, or otherwise, and shall not engage in doxxing or in conduct intended to expose, harass, or endanger any individual. Misuse of such personal identifying information may violate Fla. Stat. § 817.568 and is actionable as a breach and under Fla. Stat. § 501.201 et seq. and common-law privacy. You shall not share, harvest, or use exeral's or any individual's login credentials or access identifiers.

23.12 Preservation of Individuals' Own Rights. Nothing in these Terms waives, limits, releases, or assigns any personal statutory or common-law right, remedy, defense, or standing belonging to any member, manager, officer, employee, contractor, or agent of exeral, including rights under Fla. Stat. § 540.08 and Fla. Stat. § 934.03 and any right to pursue claims in their individual capacity. All such rights are expressly reserved and may be enforced by those individuals as intended third-party beneficiaries. In case of conflict, these Terms are construed to preserve, not diminish, those rights.

23.13 Non-Waivable Rights; Permitted Disclosures (governs this Section 23). Notwithstanding any other provision of these Terms, nothing prohibits or restricts any party or individual from: (i) reporting possible violations of law to, filing a charge or complaint with, or communicating or cooperating with any government agency or regulator (including the FTC, SEC, EEOC, DOJ, and any state attorney general); (ii) responding truthfully to a subpoena or other lawful legal process, or providing truthful testimony; (iii) making any honest review, rating, complaint, or truthful statement protected by the Consumer Review Fairness Act, 15 U.S.C. § 45b; or (iv) exercising any right that cannot be waived by agreement. No party need notify the other before doing so. Under 18 U.S.C. § 1833(b), an individual is not liable under any trade-secret law for disclosing a trade secret in confidence to a government official or attorney solely to report or investigate a suspected violation of law, or in a sealed court filing.

23.14 Official Channels; No Harassing Contact of Personnel's Personal Accounts, Homes, or Families. Communications regarding the Site, the Services, or the parties' relationship should occur through exeral's designated official channels (contact@exeral.io, the client portal, and any phone number exeral designates). You shall not contact any Personnel through their personal email, phone, social-media, or messaging accounts, at their homes or residences, or through their family members or household, for the purpose of harassing, intimidating, threatening, or circumventing exeral's official channels. Nothing in this Section restricts ordinary, good-faith business communication, any communication with a government agency, or any conduct preserved by Section 23.13. A breach entitles exeral and the affected individual to injunctive relief and damages.

23.15 Communications and Correspondence; Business Purpose Only. All communications and correspondence you direct to exeral or any Personnel — through any channel, including postal mail, couriered packages or parcels, email, messages, and the portal — must relate to a legitimate business purpose concerning the Services or the parties' relationship. You shall not send, mail, deliver, or transmit to exeral or any Personnel any communication, correspondence, item, or material that: (a) is personal in nature and unrelated to the Services or the business relationship; (b) is harassing, threatening, intimidating, abusive, obscene, or defamatory, or that a reasonable person would find menacing or designed to alarm; (c) is deceptive or sent under a false identity or pretext; or (d) consists of or contains any hazardous, dangerous, injurious, illegal, or harmful substance, device, or material, or anything intended or reasonably likely to cause harm, distress, injury, damage, or loss of any kind to any person, entity, or interest. A threatening or harmful mailing or transmission may also violate Fla. Stat. § 836.10 (written or electronic threats) and federal law, including 18 U.S.C. § 876 (mailing threatening communications) and 18 U.S.C. § 1716 (injurious articles), which exeral and any affected individual may report to law enforcement. exeral may refuse, return, quarantine, or discard any non-conforming item without liability, and exeral and any affected individual may seek injunctive relief and damages. Nothing in this Section restricts good-faith business or dispute communications, any legal notice permitted or required under these Terms, or any disclosure or report preserved by Section 23.13.

23.16 Universal Prohibition on Harm. Without limiting any other provision of these Terms, and in addition to the specific prohibitions and examples set out elsewhere (all of which are illustrative and not exhaustive), you shall not engage in any act or omission, through any means or medium, that is intended or reasonably likely to cause harm, distress, injury, damage, or loss of any kind — whether physical, psychological, emotional, financial, reputational, operational, proprietary, or of any other nature — to exeral, any Protected Person, or any other person or entity. This prohibition is universal in scope and is not limited by, defined by, or to be narrowed by reference to, any specific category, example, channel, context, or section described elsewhere in these Terms; the enumeration of particular prohibited conduct anywhere in these Terms does not limit the generality of this Section. This Section does not restrict, and expressly preserves, the rights and activities protected by Section 23.13 — including honest reviews and truthful statements, good-faith competition and ordinary legitimate business conduct, the good-faith assertion of legal rights, claims, or defenses, and any report to or cooperation with a government agency — none of which constitutes a breach of this Section. A breach of this Section entitles exeral and any affected Protected Person to injunctive relief and damages, cumulative with all other remedies.

24. Contact

Sero LLC d/b/a exeral Mailing address: Boca Raton, Florida — full mailing address available on request at privacy@exeral.io General/support: contact@exeral.io Legal: legal@exeral.io Privacy: privacy@exeral.io Phone: contact@exeral.io Website: exeral.io Registered agent: the contact listed above